Frequently Asked Questions
Q: Do I need to make an appointment?
A: Not for the self-serve wash. For that it's first-come, first-served. Waits are rarely more than 5 or 10 minutes.
Q: Do I need to bring my own towels?
A: No, we have towels for you to use.
Q: What forms of payment do you accept?
A: We accept Cash, Check, Discover, MasterCard, and Visa.
Q: Do you groom dogs at The Scrub?
A: No, we offer only self-service and we-scrub dog washing.
Q: Can I bring my cat to The Scrub?
A: The Scrub was designed with dogs in mind, but we don’t discriminate against cats. Cats are welcome, so “get your dirty cats in here!”
Q: Is there a time limit for bathing and drying my dog?
A: There is currently no time limit, nor will you pay more for exceeding what might be considered a "standard amount" of time to bathe and dry your dog(s). This being said, please understand that we are in business to serve all of our clients fairly and promptly, and with limited resources, i.e. currently four tubs and four drying stations, if the store becomes extremely busy and customers are spending a great deal of time waiting on a tub or dryer, we may gently inform you that others are waiting. We appreciate your understanding should this occur.
Q: When are you open?
A: Our hours of operation are Monday thru Friday 10am - 6pm; Saturday 10am - 5pm; and & Sunday 12pm - 5pm.
Q: What kinds of shampoos and conditioners do you offer?
A: We have a variety of grooming products available; please see our Shampoo & Conditioner products page.
A: Not for the self-serve wash. For that it's first-come, first-served. Waits are rarely more than 5 or 10 minutes.
Q: Do I need to bring my own towels?
A: No, we have towels for you to use.
Q: What forms of payment do you accept?
A: We accept Cash, Check, Discover, MasterCard, and Visa.
Q: Do you groom dogs at The Scrub?
A: No, we offer only self-service and we-scrub dog washing.
Q: Can I bring my cat to The Scrub?
A: The Scrub was designed with dogs in mind, but we don’t discriminate against cats. Cats are welcome, so “get your dirty cats in here!”
Q: Is there a time limit for bathing and drying my dog?
A: There is currently no time limit, nor will you pay more for exceeding what might be considered a "standard amount" of time to bathe and dry your dog(s). This being said, please understand that we are in business to serve all of our clients fairly and promptly, and with limited resources, i.e. currently four tubs and four drying stations, if the store becomes extremely busy and customers are spending a great deal of time waiting on a tub or dryer, we may gently inform you that others are waiting. We appreciate your understanding should this occur.
Q: When are you open?
A: Our hours of operation are Monday thru Friday 10am - 6pm; Saturday 10am - 5pm; and & Sunday 12pm - 5pm.
Q: What kinds of shampoos and conditioners do you offer?
A: We have a variety of grooming products available; please see our Shampoo & Conditioner products page.
